Customer Support

Let’s be honest—customer and IT support is getting harder. The problems are more complex, the volume is relentless, and the…

Let’s be honest. Supporting a traditional SaaS product is tough enough. Now, imagine your user’s problem involves a vanished NFT,…

Let’s be honest. Your support team is incredible. But they’re probably drowning in the same repetitive “how-to” questions, day after…

Let’s be honest. Describing a complex technical problem with text is like trying to explain a symphony by tapping out…

Let’s be honest. A chatbot in retail recommending socks is one thing. But a chatbot in healthcare, finance, or legal…

For years, customer support was seen as a cost center. A necessary expense. A team that put out fires and,…

Let’s be honest—customer support is a pressure cooker. Every ticket is a ticking clock, every query a potential fire to…

You know the feeling. A customer submits a ticket. It reads fine on the surface—maybe a question about a billing…

Think about the last time you had a frustrating customer service experience. The hold music grating on your nerves, the…

Let’s be honest. The old way of doing customer support—a single, endless queue of tickets waiting for a hero agent—is……