Think about the last time you had a frustrating customer service experience. The hold music grating on your nerves, the…
Customer Support
Building Customer Support Communities: Your Untapped Engine for Self-Service and Peer Power
Let’s be honest. The old way of doing customer support—a single, endless queue of tickets waiting for a hero agent—is……
Accessibility-First Customer Support: Building Bridges, Not Barriers
Think about the last time you had a truly frustrating customer service experience. Maybe you were stuck in a phone…
Level Up Your Team: Gamification Techniques for Customer Support Training That Actually Work
Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. There’s only so many slideshows,…
Building Customer Support Communities for User-Driven Solutions
Let’s be honest. The old way of doing customer support—the endless ticket queue, the canned responses, the feeling of shouting…
Privacy-Centric Customer Data Handling: The New Heart of Support
Let’s be honest. When you contact customer support, you’re sharing a piece of yourself. It might be your email, your…
How Decentralized Support Models Are Changing Customer Service Dynamics
Customer service used to be a straight line—call a center, wait on hold, talk to one agent. But now? It’s…
5 Customer Support Trends to Implement in 2024
Customer service is no longer considered as a cost centre, but rather an engine for business growth.It goes on to…
Building a Customer-Centric Culture
Developing a customer-centric culture involves commitment and investment from all across the organisation, from the C-suite to frontline employees. From…
Enhancing User Experience With AI-Powered Customer Support
AI-powered customer support solutions help your organization deliver superior experiences by automating tasks and increasing agent productivity. Furthermore, these AI…