Customer Support

For years, customer support was seen as a cost center. A necessary expense. A team that put out fires and,…

Let’s be honest—customer support is a pressure cooker. Every ticket is a ticking clock, every query a potential fire to…

You know the feeling. A customer submits a ticket. It reads fine on the surface—maybe a question about a billing…

Think about the last time you had a frustrating customer service experience. The hold music grating on your nerves, the…

Let’s be honest. The old way of doing customer support—a single, endless queue of tickets waiting for a hero agent—is……

Think about the last time you had a truly frustrating customer service experience. Maybe you were stuck in a phone…

Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. There’s only so many slideshows,…

Let’s be honest. The old way of doing customer support—the endless ticket queue, the canned responses, the feeling of shouting…

Let’s be honest. When you contact customer support, you’re sharing a piece of yourself. It might be your email, your…

Customer service used to be a straight line—call a center, wait on hold, talk to one agent. But now? It’s…