Let’s be honest. The old way of doing customer support—a single, endless queue of tickets waiting for a hero agent—is……
Customer Support
Accessibility-First Customer Support: Building Bridges, Not Barriers
Think about the last time you had a truly frustrating customer service experience. Maybe you were stuck in a phone…
Level Up Your Team: Gamification Techniques for Customer Support Training That Actually Work
Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. There’s only so many slideshows,…
Building Customer Support Communities for User-Driven Solutions
Let’s be honest. The old way of doing customer support—the endless ticket queue, the canned responses, the feeling of shouting…
Privacy-Centric Customer Data Handling: The New Heart of Support
Let’s be honest. When you contact customer support, you’re sharing a piece of yourself. It might be your email, your…
How Decentralized Support Models Are Changing Customer Service Dynamics
Customer service used to be a straight line—call a center, wait on hold, talk to one agent. But now? It’s…
5 Customer Support Trends to Implement in 2024
Customer service is no longer considered as a cost centre, but rather an engine for business growth.It goes on to…
Building a Customer-Centric Culture
Developing a customer-centric culture involves commitment and investment from all across the organisation, from the C-suite to frontline employees. From…
Enhancing User Experience With AI-Powered Customer Support
AI-powered customer support solutions help your organization deliver superior experiences by automating tasks and increasing agent productivity. Furthermore, these AI…
The Role of Social Media in Customer Support Leveraging Platforms for Success
Social media is a platform where customers can reach companies directly and easily – whether it be publicly (via comments,…